FAQs - Trenchless Technology Solution

General

What is No Dig Equipment Australia?

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What is Trenchless Technology / "No-Dig"?

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Who are your typical customers?

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Do you only sell equipment, or do you also offer services?

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About Products & Equipment

     What types of trenchless technology equipment do you offer?

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Do you manufacture your own equipment or source it from third parties?

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Are spare parts and consumables available?

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Can you customise equipment for special project needs?

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What is the warranty on your equipment?

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How do I choose the right equipment for my project?

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Do you provide training or technical support for using the equipment?

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What maintenance is required to keep equipment in good working condition?

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Sales, Ordering & Shipping

How do I place an order?

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What payment methods do you accept?

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Do you offer financing or leasing options?

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What are your shipping options and how long does delivery take?

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Do you provide freight or logistics assistance for heavy equipment?

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Can I pick up equipment from your warehouse?

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What is your return or cancellation policy?

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Hiring & Rentals

Do you rent or hire vacuum excavators or other equipment?

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What are the hire conditions and rental rates?

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Is on-site delivery & pickup included in the hire?

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Support, After Sales & Warranty

How do I get technical support if something goes wrong?  

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What do I do if my equipment arrives damaged or defective?

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Do you offer spare parts shipping interstate or overseas?

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Can you service or repair machines on site?

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Business & Support

Which states or territories in Australia do you service?

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Why should I choose No Dig Equipment?  

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Do you have any case studies or project references?

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How can I stay updated on new products or offers?

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